The hotel’s location provides a stunning view of the surrounding landscape, with activities offered near the ski lifts at the foot of the nearby volcano. Nestled within a forest of native Araucanía trees in a national reserve, the hotel offers a unique experience close to nature. Guests can take advantage of facilities such as the pool, fitness center, and spa, while the breakfast buffet is well-assorted.

Some guests have noted that the restaurant could have better quality and service.

we would definitely recommend to stay here - very good staff and location. the place is minutes away from malalcahuello downtown.

We loved our time at this place, it's conveniently located downtown just 5 minutes away on foot.

Stunning location, attentive staff, excellent dinner, unique local goods, adequate wine list.

Nothing, no complaints at all.

I had an amazing stay in this hotel surrounded by nature, close to the volcano. The staff was very helpful and friendly. The breakfast was complete and varied, with many options. Also, the hotel facilities were clean and well-kept.

Can't think of anything.

The view of the volcano was breathtaking and the forest surroundings were mesmerizing. the staff was attentive and helpful in providing excursion information. the facilities were luxurious and the pool was great for relaxing after a long day.

The food was not up to par with our expectations. We were disappointed that the dinner choices were limited and the buffet was not as good as the menu items.

What a way to start the new year! The natural surroundings were breathtaking and perfect for outdoors activities. The breakfast spread was complete and we enjoyed having comfortable beds and heated rooms at our disposal after a long day of exploring. The staff were welcoming and attentive, even offering to dry our wet clothes after a sudden rainfall.

Considering the remote location, access road and entrance were really difficult to navigate. We were disappointed with the limited dinner options and the dining experience fell short of our expectations. Despite the outdoors activities, the noise level during the night disrupted our sleep. such situations made us feel we weren't provided with enough amenities and proper information about the available dining options.